Help and contact
Here are the questions we are asked most often. If this does not solve your problem, please contact us using the details below.
How do I delete my account?
Sign in to the app and go to Settings, then Account settings, to delete your account. Deleting your account immediately and permanently removes your profile (name, email address, avatar), learning history, memos, favorites, AI-generated sentences and words, and search history; this cannot be undone. Only payment records for "Support" purchases are kept for as long as accounting law requires.
How do I cancel my subscription (Lite, Pro or Max)?
You can change your plan from Settings, then Upgrade. Upgrades take effect immediately; downgrades take effect on your next renewal date. To cancel, use the subscription management of the App Store or Google Play (iPhone: Settings, your name, Subscriptions; Android: Google Play, Payments & subscriptions, Subscriptions). You can also open it from "Manage or cancel in the store" on the Upgrade screen. After cancelling, you keep your paid plan until the end of the current billing period, then return to the free plan.
I can't sign in.
Lanbla signs you in with your Apple or Google account, so there is no password. Tap Continue with Apple or Continue with Google using the same account you registered with. If you still can't sign in, please contact us using the details below.
Will my data carry over to a new device?
Yes. As long as you sign in with the same Apple or Google account you used to register, your learning data is available on the new device. If you switch to a different sign-in method (for example, from Apple to Google), it is treated as a separate account and your data does not carry over. You can check which method you are using under Settings → Account settings. Please note that signing in with Apple is not yet available on Android, so if you registered with Apple and are moving to an Android device, please contact us at the address below.
Can I change my study language and display language later?
Yes. You can change them at any time from Settings, then Language. Note that the display language and the study language cannot be set to the same language.
Can I keep using the free plan?
Yes. The free plan still includes the core features, such as repeated practice for phrases and words (up to 50 questions a day each). The Lite, Pro and Max plans make repeated practice unlimited, remove ads, and add more AI generations and customisation.
Where do I report a bug or request a feature?
Please email us using the details below. We will look into it and get back to you.
Still need help?
Please email us with your question and, if possible, the device you are using (iOS or Android).
support@lanbla.com
We usually reply within a few business days.